Last updated: 09 December 2025
1. Who we are
This Privacy & Cookies Policy explains how we collect, use and protect personal data when you visit or use Pictivio.com (the “Website”) and any related services (the “Services”).
The Website is owned and operated by:
BLOOMIFY COMPANY LIMITED
Registration number: PVT-Q7U98D2Y
Date of registration: 07.11.2024
Registered address:
P.O. Box 75696, KENYA, NAIROBI, WESTLANDS DISTRICT,
WESTLANDS, WAIYAKI STREET, LOINS PLACE 22
Postal address: P.O BOX 75696 CITY SQUARE
Contact e-mail for privacy matters: hello@pictivio.com
In this Policy, “Pictivio”, “we”, “us” or “our” refers to BLOOMIFY COMPANY LIMITED.
“You” or “user” refers to any visitor, customer, or contributor using the Website or Services.
By accessing or using the Website, you acknowledge that you have read and understood this Policy.
2. Scope of this Policy
This Policy applies to:
Visitors to Pictivio.com
Registered customers purchasing or downloading content
Users booking or using our services (for example, creative or photography services)
Contributors / sellers who register to submit or sell their photographs via Pictivio
This Policy covers personal data we collect through:
The Website and related pages
User registration and account areas
Communication with us via e-mail or forms
Cookies and similar technologies on the Website
3. Personal data we collect
We aim to collect only the data that is reasonably necessary for the purposes described in this Policy.
3.1 Data you provide to us
When you use our Website or Services, you may provide us with the following categories of personal data:
Account and profile data (customers and contributors)
Name and/or display name
E-mail address
Password (stored in hashed form)
Username or profile information you choose to add
Country or general location (if provided)
Contact and communication data
E-mail address and any other contact details you provide
Content of messages sent to us via e-mail or contact forms
Support requests and related correspondence
Order and service-related data
Purchases of digital content (e.g. photos)
Bookings or use of our services (e.g. creative greetings, shoots, etc.)
Download history and content access history
Currency and value of orders (transactions are generally processed in USD)
Contributor / seller data
If you register as a contributor or seller, we may additionally collect:
Portfolio information and profile details
Information about content you upload (including metadata you provide)
Payout-related information (such as identifiers for payment or payout accounts that you choose to use)
Please note: we do not store full payment card details on our servers. Details about payment methods and processing are presented at checkout by the relevant payment services.
User-generated content
Photographs, images, text, and other materials you upload or submit
Any personal data that may be contained within such content (for example, images of identifiable individuals, location data, etc.)
You are responsible for ensuring that you have the necessary rights and permissions to upload and share any content and related personal data with us and via the Website.
3.2 Data we collect automatically
When you visit or use Pictivio.com, we may automatically collect certain information, including through cookies and similar technologies:
Technical and device data
IP address
Browser type and version
Device type, operating system and settings
Language settings
Referring URLs
Usage data
Pages viewed and time spent on the Website
Clicks, scrolling behaviour, navigation paths
Dates and times of access
General interactions with the Website and Services
This information is used primarily in aggregated or pseudonymised form to operate and improve the Website, maintain security, and understand how users interact with our Services.
4. How we use personal data (purposes)
We may use your personal data for the following purposes:
To provide and operate the Website and Services
Creating and managing user accounts
Allowing you to purchase, download, or access digital content
Providing contributor / seller functionality and related tools
Enabling communication and functionality within the Website
To process orders and deliver content or services
Managing purchases of photos and other digital products
Delivering downloads and access to purchased items
Managing bookings and performance of services
To communicate with you
Responding to your inquiries and support requests
Sending transactional e-mails related to your account, orders, and services
Sending important information about changes to our terms, policies, or services
To maintain security and prevent abuse
Protecting our Website, services, users, and contributors from fraud and misuse
Detecting, investigating, and preventing suspicious activity or violations of our terms
To improve our Website and Services
Analysing usage and performance of the Website
Developing new features, content types, or services
Conducting internal analytics and statistics in aggregated form
Marketing and informational communication (where permitted)
Sending optional newsletters, updates, or offers related to Pictivio
You can opt-out of marketing e-mails at any time by using the unsubscribe link or contacting us.
To comply with legal obligations and enforce rights
Complying with applicable laws and regulations
Responding to lawful requests from authorities
Enforcing our Terms & Conditions and protecting our legal rights
5. Legal bases for processing (where applicable)
Where data protection laws require a legal basis (for example, under the EU General Data Protection Regulation (GDPR)), we rely on one or more of the following:
Performance of a contract – to provide you with the Website and Services you request (e.g. account, purchases, contributor relationship).
Legitimate interests – to operate, secure, and improve our Website and Services, to prevent fraud and abuse, and for certain marketing and analytics activities, where these interests are not overridden by your rights.
Consent – for certain types of cookies and similar technologies, and for optional marketing communications, where required.
Legal obligation – where we must process data to comply with applicable laws, regulations, or requests from authorities.
6. Cookies and similar technologies
6.1 What are cookies?
Cookies are small text files that a website stores on your device when you visit. Cookies are widely used to make websites work, to remember your preferences, and to provide information for website owners.
We also use similar technologies such as pixels, tags, and local storage, which are treated as cookies for the purposes of this Policy.
6.2 How we use cookies
We use cookies on Pictivio.com for the following main purposes:
Strictly necessary cookies
These cookies are essential for the functioning of the Website and cannot be switched off in our systems.
They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
Without these cookies, some parts of the Website may not function properly.
Functional cookies
These cookies allow the Website to remember choices you make (such as language preferences) and provide enhanced features.
They may also be used to provide certain customised elements of our Services.
Analytics and performance cookies
These cookies help us understand how visitors use our Website, which pages are most popular, and how we can improve our services.
The information collected is generally aggregated and used for statistical purposes.
Advertising and marketing cookies (if used)
These cookies may be set by us or by third parties to build a profile of your interests and show you relevant ads on other sites or platforms.
They work by uniquely identifying your browser and internet device.
If we use such cookies, they will only be used in accordance with applicable law and, where required, based on your consent.
The specific cookies used on Pictivio.com may change over time as we improve or update our Website.
6.3 Managing cookies
When you first visit Pictivio.com, you may be presented with a cookie notice or banner that provides options to manage certain categories of cookies, where required by applicable law.
You can also manage cookies by adjusting your browser settings. Depending on your browser, you may be able to:
Block all cookies
Block cookies from specific sites
Delete existing cookies
Please note that blocking or deleting certain cookies may affect the functionality of the Website and your ability to use some features.
For more information on managing cookies, please refer to your browser’s help documentation.
By continuing to use the Website after being presented with the cookie notice, you agree to the use of cookies as described in this Policy, subject to any choices you make.
7. Sharing of personal data
We do not sell your personal data. We may share your personal data in the following limited circumstances:
Service providers
We may engage third-party companies to perform services on our behalf, such as:Website hosting and infrastructure
E-mail delivery and communication tools
Analytics and performance monitoring
Customer support tools
These service providers are given access to personal data only as necessary to perform their functions and are obligated to protect it.
Payment and payout related services
At checkout and for contributor payouts, you may interact with third-party payment service providers or payout services.
These providers process your financial data under their own terms and privacy policies. We encourage you to review those policies as presented to you at checkout or during payout setup.Business partners and professional advisers
We may share limited personal data with professional advisers (such as legal, financial, or compliance advisers) where necessary.Legal and regulatory disclosure
We may disclose personal data if required to do so by law or in response to valid requests from public authorities (e.g. courts, regulatory bodies, law enforcement), or to protect our rights, privacy, safety, or property, and that of our users or the public.Business transfers
If we are involved in a merger, acquisition, reorganisation, or sale of all or part of our assets, personal data may be transferred as part of that transaction, subject to the applicable legal requirements.
8. International data transfers
We may process and store personal data in various countries, including countries outside of your own and outside of Kenya. These countries may have different data protection laws from those in your jurisdiction.
Where required by applicable law, we take appropriate measures to ensure that any international transfers of personal data are subject to suitable safeguards, such as contractual protections.
By using the Website and Services, you acknowledge that your personal data may be processed in countries with different data protection standards, subject to these safeguards.
9. Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including:
For as long as you maintain an active account with us
For the period necessary to fulfil your orders, provide services, and maintain legitimate business records
For the period required or allowed by applicable law (for example, for tax, accounting, or legal compliance)
After the applicable retention period, we will either delete or anonymise personal data, or, if this is not possible (for example, because the data is stored in backup archives), we will securely store it and isolate it from further use until deletion is possible.
10. Your rights
Depending on your jurisdiction and applicable law, you may have some or all of the following rights regarding your personal data:
Right of access – to obtain confirmation that we process your personal data and to request a copy.
Right to rectification – to request correction of inaccurate or incomplete personal data.
Right to erasure – to request deletion of your personal data in certain circumstances.
Right to restriction of processing – to request that we restrict the processing of your personal data in certain cases.
Right to data portability – to receive your personal data in a structured, commonly used, machine-readable format, where applicable.
Right to object – to object to certain processing, including direct marketing or processing based on legitimate interests, where applicable.
Right to withdraw consent – where processing is based on your consent, you may withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us at hello@pictivio.com
We may need to verify your identity before responding to your request.
You may also have the right to lodge a complaint with a competent data protection authority in your country or region.
11. Children’s privacy
The Website and Services are not directed to children under the age of 18, and we do not knowingly collect personal data from children under 18.
If you are a parent or guardian and believe that a child has provided us with personal data, please contact us at hello@pictivio.com
. If we become aware that we have collected personal data from a child, we will take reasonable steps to delete it.
12. Third-party websites and links
The Website may contain links to third-party websites, services, or content that are not controlled by us. This Policy does not apply to those third-party sites or services.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to this Policy
We may update or modify this Privacy & Cookies Policy from time to time to reflect changes in our practices, legal requirements, or the Website and Services.
When we make material changes, we will post the updated Policy on the Website and update the “Last updated” date at the top of this page. In some cases, we may also notify you by e-mail or via your account.
We encourage you to review this Policy periodically to stay informed about how we handle personal data.
14. Contact us
If you have any questions, concerns, or requests regarding this Privacy & Cookies Policy or our handling of personal data, please contact us at:
BLOOMIFY COMPANY LIMITED
E-mail: hello@pictivio.com
Please include “Privacy” in the subject line of your message so we can direct it appropriately.
