Effective Date: 27 August 2025
Website: pictivio.com
Company: BLOOMIFY COMPANY LIMITED PVT-Q7U98D2Y, Kenya
Email: hello@pictivio.com
1. General Policy
At Pictivio, we aim to provide high-quality digital products and creative services. Please read this Refund Policy carefully, as it explains the conditions under which refunds may or may not be granted.
2. Digital Products (Photos, Videos, and Media Files)
All purchases of digital products are final and non-refundable once the download or access link has been provided.
By completing a purchase, you acknowledge that digital goods cannot be returned.
3. Custom Services (e.g., Personalized Videos, Creative Projects)
Cancellation before work begins: Eligible for a full refund.
Cancellation after work has started: Partial refund may be granted, depending on the progress made.
Completed custom orders: Not eligible for refunds.
4. Contributor Payouts
Payments to contributors are not refundable once processed. If errors occur, please contact us and we will review on a case-by-case basis.
5. Technical Issues
If you experience technical issues accessing your purchased product, please contact hello@pictivio.com within 7 days of purchase.
We will make every reasonable effort to resolve access issues.
6. Disputes & Exceptions
We reserve the right to evaluate refund requests individually in exceptional circumstances (such as accidental duplicate purchases).
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Email: hello@pictivio.com
Company: BLOOMIFY COMPANY LIMITED PVT-Q7U98D2Y, Kenya
